Shipping policy
Domestic Shipping Policy
Shipment processing time
Please allow 24-48 hours for order processing. **Please note orders do not ship out on Sundays, Mondays, Tuesdays, or Holidays.
Shipping times may vary depending on the speed selected and with USPS availability in your region.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
Shipping rates vary depending on speed selected and weight of items—you will receive a price at checkout.
Free in store pickup available! Under “Delivery method” during checkout, just select “Pick up” and select the location.
If your order is more urgent in nature, we suggest calling our store during open hours: 253-277-3171.
Shipment to P.O. boxes or APO/FPO addresses
DWC ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
DWC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
DWC is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
The customer might have to pay import duties and taxes on their order depending on the destination country or region, the value of the shipment, trade agreements, and treaties.
We can ship to Canada, The United States, and Germany. If you live in a country not listed send us an email info@dancewearcenter.net and we can see if we can add you to the list!
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
DWC will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
- Call 253-277-3171
- Or alert us at info@dancewearcenter.net